I have had nothing but trouble from this dentist. I was 17 last year and I booked an appointment but forgot to ask if I would get free treatment for being a student, I tried to phone through and couldn't get through, I spent 30 minutes next to my phone trying to get through to them and no luck. I then went in and the receptionist just looked at me blankly and told me to ask at reception after my treatment.
So me asking to see if I get it free because I can't afford to pay would be wasted AFTER the treatment.
I've now been referred from Chatham Dental Surgery (Amazing Dentists and the receptionist know what she's doing!) to have my wisdom teeth taken out cause I'm in agony and I've spent the past 3 working days trying to get through to make an appointment and recieve nothing but a loud ringing noise.
Not impressed, but I don't see what choice I have but to keep trying and chance that they pull the right teeth out!..

Wow I was really nervous about going after I read these reviews, but I'm delighted I didn't cancel now! I had sedation and although they weer very busy and we couldn't get parking straight away, it was brilliant! I don't remember a thing and everyone was so nice. Would recommend it for nervous people anyway!..

havent been to the dentist for 25 years, went to gibraltar house and had to wait over an hour for my appointment, however once in i was told i had to have all 4 wisdom teeth extracted and another back tooth extracted (5 in total under sedation) the dentist was very good, and i remember absolutely nothing about the procedure! (thank god) was able to return to work the following day and have had absolutely no pain whatsoever, and only very mild discomfort, so i am well pleased. ..

Yet again i have had yet another dreadful experience at this dentist. I arrived for appointment 10 mins early only to be told my appointment was yesterday!! This wasn`t the case as i knew a monday appt would be impossible for me. I told them i didn`t require any work doing today as i was only there for a quote on the work i needed. I was told my dentist had left for the day (3.00pm, nice work if you can get it) and i would have to see my owen dentist, i asked why this was the case as i had seen 5 different ones since joining the practice, but of course no one was available. I had booked the day off work for this appointment and had a completely wasted day, i have another appt booked for 4th Aug , thats if i dont find another dentist first. My last appointment was cancelled four times on their behalf, they just do not see the urgency in anything, and i whole heartedly agree that the reception staff need a crash course at charm school. I am absolutely furious at todays outcome...

I have been going to this dental practise for 10 years.
The receptionists could do with a customer care course but the actual dentists have all been nice even if you dont seen the same one twice.
They do need a bigger parking area as half a dozen cars in it and its full...

errible service, the place has about 5 receptionists and none know their ar*e from their elbow.. I paid part cash and part card when I went, for ages i recieved requests to settle my bill as the cash was not logged as being recieved. go back if you must as it is NHS and does do sedation...

Probably the worst dental practice I've ever visited. The reception staff are completely unable to deal with any problems that require anything more than picking up the phone and accepting payment. You get charged an additional fee for using anything other than cash. Dentists come and go like there's no tomorrow - if you visit in Jan and return for a checkup in June you'll get a new dentist (never the same one twice in my experience).
On one ocassion I was told I needed a filling, I decided against it at the time and made an appointment for two months down the line - I returned for the appointment only to find the dentist gone. The new dentist checked the tooth and said I didn't require any filling. I asked why I was told I needed an unwanted filling and I was given the response: "Well that dentist is no longer here!" That's professionalism for you. I would stay clear of this dental practice at all costs, and find a more familiy orientated practice where its patients are treated like individuals - or failing that go private (it might cost more but at least you might just save your teeth from unnecessary treatment.
Don't say I didn't warn you - trying ringing their phone number to make an appointment, if you get through in less than 3 minutes you're doing well!..