I'm dentalphobic and only go in extremis. I got an appt same day for emergency work and Mac (my surgeon) also pointed out that 2 teeth which a previous dentist had said needed pulling could be filled after all. Had one each done on the next 2 consecutive weeks. Brilliant Service from all and excellent dental work - I've now got two effectively new teeth and worth every penny.

I would see Mac again without hesitation but if she leaves (and staff do move on for all kinds of reasons) I would still go back. I suspect those complaining they can't get an appointment mean they can't get one that suits them. Admittedly I had to leave work early to get to my appointments but these are my teeth and I think that's worth it. Especially if they last another 40+ years. Park in Wickes - who's to know? - there are always spaces and you can have an excellent bacon sandwich and cup of tea from the tea hut afterwards. Do some DIY shopping - Wickes are the best anyway.

It's so easy to be critical - judging from some of the reviews I've just read - but both I and my daughter have had excellent service from everyone we encountered. I work in the health service and expect to be treated the way I treat my patients - and was not disappointed in any way. I even enjoyed the ancient vintage car magazines in the waiting room! It's well worth the trip from Dartford...

Wow people are not kind are they. But I will be I have been to Gibralter house for years and have been very well treated. Before I used to go to Guy's hospital in London for sedation as I am very bad at Dentist's then I came here and had sedation a very good practice. Now I see the dentist every 6 months here and if I need treatment they sedate me quite quickly. Everyone is very very kind...

The only problem with this practice is the lack of parking spaces.If you manage to get one the chances are you will never get out again as everyone else blocks you in and you have to wait for them to finish their treatment so that you can get out again.It would be a good idea if they strike up a deal with WICKES so that patients can use that car park.As for the staff and treatment,i cannot fault them...

My appointment was 17/3/09.
I must say that I have never been so well looked after by any dentist/practice.
The care and thought shown was amazing.
Every detail was executed ( if I can use that word), perfectly.
Every step of what was going to happen, what I would feel etc., was very carefully explained to me by more than one person.
Cannot rate them highly enough.
..

If only all, (or at least more) establishments irrespective of what type, be they medical, retail or whatever, where up to the superb standard of Gibraltar House, how less stressful life would be!
Having been coerced into being an escort to one of my grandchildren to the above Dental Practice today, the round trip of 40 miles was well worth it. From the excellent reception staff right through to the recovery team following sedation, and everybody else involved with today's procedures were simply faultless.
The icing on the cake for our family was when our grandson who has,(or had)a real phobia about Dentists, said that he would have no qualms about going to the Dentist in future, albeit if it was to Gibraltar House, praise indeed. Our genuine thanks to all involved with today's treatment...

Have waited 3 months for a sedation appointment and still getting them cancelled at the last minute because of excuses by them.

Takes forever for the phone to be answered and then you never know if they are actually listening or understand what you mean!

Been waiting 2 weeks already for an emergency appt and have been living on painkillers all that time but still no emergency appt even though I ring every day to see if they can squeeze me in with any of the dentists.

The only plus point is the sedation team are really great when you finally get to see them...

Hi there. I went to Gibralter House Chatham last week for the removal under sedation of 4 wisdom teeth.

The only problem we had was the parking - very small car park.

The staff were very helpful and professional and put me at ease. I don't remember anything after the needle was put in my hand .... but I was apparently out for about 20 mins. For the next half hour I was awake and talking to hubby and the nurse, asking the same questions again and again and crying .... don't remember any of this bit! The dentist had warned me that I would be given drugs to forget everything and they were fantastic! Spent most of the rest of the day asleep but no bruises or much pain.

Would recommend them to anyone else :-)

Vicky
x..

So I read a lot of these reviews before I went to Gibraltar House, its my opinion that people come on here to vent their frustrations and very few come to post their good experiences, unless they've been brilliant. So I made the decision that after my appointment I would come and post my honest opinion, whether it be good or bad.

I went to Gibraltar House because my last wisdom tooth was coming through and it was causing me a lot more pain than any of the others. I phoned on Tuesday, and was seen today (Thursday), which I thought was actually quite good, considering we're dealing with NHS here. I arrived early, and filled in some forms as I was a new patient, they were fairly simple which was another plus. Before the appointment I was also X-rayed, quick and simple. Didn't eat into my appointment time. I then went back to the waiting area and waited for 5-10 minutes and was then seen by the Dentist. She explained that my Wisdom tooth wasn't growing in straight, which was pretty much what I suspected anyway. I asked if there was anyway she could remove it then, unfortunately she couldn't, but she'd refer me to someone. So she filled in the appropriate paperwork, and also prescribed me some antibiotics which she said should help with the pain and discomfort I've been experiencing. She was very friendly, which is obviously another plus.

However when I took my paperwork down to reception to book the appointment to have my wisdom tooth out I found that the earliest they could fit me in was March 24th 2009. Please take into consideration that I am writing this on the 20th November 2008. Four months to wait to have one wisdom tooth out?? Even by NHS standards that's pretty bad. I believe I am on the cancellations list, I will ring tomorrow to confirm that though. I also plan on posting my experience/ review after I've had my tooth removed...

ive been to this practice once before and found it fantastic but im meant to be going again on monday to have a tooth out but have lost all the paperwork as it was booked back in feb :-s does anyone know if i have to starve beforehand?! i really cant remember! thank you. natalie..

I recently visited gibraltar house for dental treatment with out sedation and will be 100% at ease next time i go in future. The whole place was very friendly and professional from the moment i walked in and the dentist was the most sympathetic and friendly dentist i have ever had, my nerves have been cured :o) at last.

so would like to say a dont believe everyting u read receptionists very very helpfull and dentists my saviour a big big thanku...

I had to fo to this dentist to have wisdom teeth extracted under sedation as they had impacted roots. I cannot praise the staff there enough, they were brilliant and I made a fast recovery from the extractions. I would happily return there for any treatmetn tomorrow...

I had sedation on Friday 12th Sep and I could not believe how well it went. I walked in to reception and the only thing that didn't impress me was the receptionist not particualy professional nor did she me put me ease. But thirty seconds after being told to sit in the waiting I was called by the nurse.
I was in the surgery for all of 15-20 mins I have no recollection of the procedure after the needle going into my hand.

I have had no major pain and feel very comfortable with this practice. I would recommend them to any nervous patient.

Parking was a problem though as the car park is so tiny...

I had read the reviews of this practice and had become a little concerned about the care that my 6 year old daughter would receive.

Let me set the record straight here. I rang on Wednesday morning because my little girl had a tootache which was the result of an abcess during the school holidays. My own dentist had been in tough with them and I had a call the same day to offer an appointment for 2 weeks' time. I must admit I was not happy about this because I do feel that in this day and age a child should not suffer at all. The receptionist however did suggest that I call back this morning at 8.30 whereby she would know if there had been any cancellations.

I got a call from the clinic at 8.30 to say that there had been a cancellation and that I could bring her along today if I wanted to. Of course this is what we have done. My daughter had her tooth extracted today by very experienced and supportive staff. She cried a little afterwards but this had been explained to me as one of the possible after effects of the anaesthetic. As I write this at 3pm she is fully recovered, and has eaten a light lunch with no discomfort at all.

Don't always believe bad reports, I have been very pleased with the care that Isabella received today. Well done to all staff, and thank you...

I have had nothing but trouble from this dentist. I was 17 last year and I booked an appointment but forgot to ask if I would get free treatment for being a student, I tried to phone through and couldn't get through, I spent 30 minutes next to my phone trying to get through to them and no luck. I then went in and the receptionist just looked at me blankly and told me to ask at reception after my treatment.
So me asking to see if I get it free because I can't afford to pay would be wasted AFTER the treatment.
I've now been referred from Chatham Dental Surgery (Amazing Dentists and the receptionist know what she's doing!) to have my wisdom teeth taken out cause I'm in agony and I've spent the past 3 working days trying to get through to make an appointment and recieve nothing but a loud ringing noise.
Not impressed, but I don't see what choice I have but to keep trying and chance that they pull the right teeth out!..

Wow I was really nervous about going after I read these reviews, but I'm delighted I didn't cancel now! I had sedation and although they weer very busy and we couldn't get parking straight away, it was brilliant! I don't remember a thing and everyone was so nice. Would recommend it for nervous people anyway!..

havent been to the dentist for 25 years, went to gibraltar house and had to wait over an hour for my appointment, however once in i was told i had to have all 4 wisdom teeth extracted and another back tooth extracted (5 in total under sedation) the dentist was very good, and i remember absolutely nothing about the procedure! (thank god) was able to return to work the following day and have had absolutely no pain whatsoever, and only very mild discomfort, so i am well pleased. ..

Yet again i have had yet another dreadful experience at this dentist. I arrived for appointment 10 mins early only to be told my appointment was yesterday!! This wasn`t the case as i knew a monday appt would be impossible for me. I told them i didn`t require any work doing today as i was only there for a quote on the work i needed. I was told my dentist had left for the day (3.00pm, nice work if you can get it) and i would have to see my owen dentist, i asked why this was the case as i had seen 5 different ones since joining the practice, but of course no one was available. I had booked the day off work for this appointment and had a completely wasted day, i have another appt booked for 4th Aug , thats if i dont find another dentist first. My last appointment was cancelled four times on their behalf, they just do not see the urgency in anything, and i whole heartedly agree that the reception staff need a crash course at charm school. I am absolutely furious at todays outcome...

I have been going to this dental practise for 10 years.
The receptionists could do with a customer care course but the actual dentists have all been nice even if you dont seen the same one twice.
They do need a bigger parking area as half a dozen cars in it and its full...

errible service, the place has about 5 receptionists and none know their ar*e from their elbow.. I paid part cash and part card when I went, for ages i recieved requests to settle my bill as the cash was not logged as being recieved. go back if you must as it is NHS and does do sedation...

Probably the worst dental practice I've ever visited. The reception staff are completely unable to deal with any problems that require anything more than picking up the phone and accepting payment. You get charged an additional fee for using anything other than cash. Dentists come and go like there's no tomorrow - if you visit in Jan and return for a checkup in June you'll get a new dentist (never the same one twice in my experience).
On one ocassion I was told I needed a filling, I decided against it at the time and made an appointment for two months down the line - I returned for the appointment only to find the dentist gone. The new dentist checked the tooth and said I didn't require any filling. I asked why I was told I needed an unwanted filling and I was given the response: "Well that dentist is no longer here!" That's professionalism for you. I would stay clear of this dental practice at all costs, and find a more familiy orientated practice where its patients are treated like individuals - or failing that go private (it might cost more but at least you might just save your teeth from unnecessary treatment.
Don't say I didn't warn you - trying ringing their phone number to make an appointment, if you get through in less than 3 minutes you're doing well!..